5.26 Accepting delivery for a device

If your system is set up for a delivery stage within the device issuance process that allows you to confirm that the device has been delivered to the applicant, you must mark a device as delivered before it can be activated. The request job remains at the Awaiting Delivery status until you have confirmed that the device has been delivered.

5.26.1 Configuring the card delivery process for a delivery stage

To make sure that all card issuances that require activation must go through a delivery stage before the card can be activated, you must set the Deliver Card Before Activation configuration option to Yes.

This setting affects all issuances carried out using the MyID system.

To set the option:

  1. Open the Operation Settings workflow:

    • In MyID Desktop, from the Configuration category, select Operation Settings.

    • In the MyID Operator Client, from the More category, select Configuration Settings > Operation Settings.

  2. On the Devices tab, set the Deliver Card Before Activation configuration option to Yes.
  3. Click Save changes.

5.26.2 Issuing a card that requires a delivery stage

You can issue cards that require a delivery stage either through a bureau or directly through MyID. You must make sure that the card profile is set up to require activation; you can include a delivery stage only as a precursor to card activation.

For bureau issuance, when the bureau returns the manifest file, MyID updates the card request to Completed status, and creates a card activation job with the status Awaiting Delivery. An operator must then mark the card as delivered before the applicant can activate the card.

For direct issuance, when the issuer uses MyID to issue the card (optionally including printing the surface of the card), MyID creates a card activation job with the status Awaiting Delivery. An operator must then mark the card as delivered before the applicant can activate the card.

5.26.3 Marking a device as delivered

To mark a device as delivered:

  1. Search for a device.

    You can use the Awaiting Delivery search report.

    See section 5.1, Searching for a device.

    You can also view a device from any form that contains a link to the device.

    For example:

    • Click the item in the list on the DEVICES tab of the View Person form.
    • Click the link icon on the Device Serial Number field of the View Request form.

  2. On the View Device screen, click the Accept Delivery option in the button bar at the bottom of the screen.

    Note: You cannot mark a card as delivered if you were the operator who requested the job, or if the card is intended for you.

    You may have to click the ... option to see any additional available actions.

    The confirmation dialog appears.

  3. Click Confirm to mark the card as delivered.

Note: Unlike in the Deliver Card workflow in MyID Desktop, you work with the device, not the job. Also, you cannot reject a delivery; if you do not want to accept the delivery, click Cancel Device on the View Device screen, which cancels both the device and the job.

5.26.4 Marking multiple devices as delivered

If you have several devices to mark as delivered at the same time, you can accept delivery in a batch instead of accepting them one by one.

To accept multiple device deliveries:

  1. Search for the devices you want to accept.

    You can use the Awaiting Delivery search report.

    See section 5.1, Searching for a device.

  2. Use the checkboxes to the left of the devices to select one or more device.

  3. From the Tools menu, select Accept Delivery.

    The confirmation screen appears.

  4. Click Yes to proceed with the delivery, or No to go back to the list of devices.

    When you click Yes, the Batch Processing screen appears.

    The deliveries are processed. The table shows the status of each delivery:

    The delivery succeeded.
    The delivery failed. The Message column displays the reason for the failure; for example, you may not have permissions to accept delivery (you cannot accept delivery for a device if you requested it, or if the device is for you) or the device may not be in the correct state to be accepted for delivery.

  5. Click Close.